Delivery and Returns

Delivery

Home Brewtique Ltd. will normally dispatch an order on the same working day or in busy times within 1-2 working days of the order being confirmed and payment being received.

We use a 24 hour recorded delivery service through APC for most of our deliveries, yet small items will be sent through Royal Mail and with MyHermes on a 3-5 day service; non-mainland UK areas may face additional delivery time frames depending how far afield you are.

Within mainland UK all of our starter kits will cost £7.99 for next day delivery.  This is due to the large size and weight of our products in addition to often containing glass items.   We have opted for the expedited delivery option for a slightly higher price because our past experience trying lower cost delivery companies led to unacceptable levels of lost packages, breakages and generally poor service.

We are happy to arrange for delivery to anywhere in the world.  Please contact us before completing your purchase to get a quote.  The buyer is regarded as the importer of record. The buyer may therefore be subject to additional charges duties and/or taxes which will be the sole responsibility of the buyer. Home Brewtique Ltd. is not responsible for any additional cost or expense incurred by the buyer save as are specifically included within the delivery charge or as otherwise provided for herein.

HomeBrewtique Ltd. shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to HomeBrewtique Ltd. of manufactured stock, parts, or materials; delay or failure of delivery of the products to HomeBrewtique Ltd. by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; act of God, or any circumstances whatsoever outside our reasonable control.

Cancellation & Returns

Our cancellation, returns and refund policy is in accordance with UK distance selling regulations. Before returning any items to us, please contact us to discuss your situation. Any orders/items returned without pre-notification may take longer to process and refund as it is more difficult for us to locate your details.

You may cancel your order, without giving a reason, if the product has not yet been dispatched. HomeBrewtique Ltd. will action any refunds as soon as possible and within 7 working days, however because we use an external payment system, WorldPay Inc. we can not control how long it will take them to process the refund.  However, it seems reasonable that no refund should take more than 30 days to process.

Equipment returns can be made at any time as long as it is unused and in re-saleable condition. Unfortunately, due to health risks and resale issues, we cannot accept returns of any ingredient packs. All products must be received and checked by HomeBrewtique Ltd. before a refund will be authorised.

LOSS OR DAMAGE IN TRANSIT

All goods are checked before dispatch, but in the unlikely event of any items in your order being damaged, you should notify us within a reasonable time period, usually within a week from receiving the goods, giving details of the damaged items. All claims for broken, or damaged goods must be supported with photographic evidence and sent to Returns@HomeBrewtique.com

HomeBrewtique Ltd.’s responsibility for loss or damage in transit will be limited to replacing the damaged products or providing a refund, whichever the buyer prefers.